Knowledge management for everybody
Everything that your agents do to solve an issue is highly valuable information. This knowledge gets saved into a solutions database, ready to help other agents excel at their job. Empower all agents by giving them access to the best information.
Converts all your team's actions into an internal knowledge base
Offers instant in chat access to external knowledge
Offers solutions in context from the knowledge base
Analyses knowledge use and suggests automations
Multiple drives? Tangled and forgotten folders? Ugly database interfaces? No problem. Nibo has access to it all and can easily find any file no matter where it is stored and serve it to you in chat.
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We had so many documents stored in so many places that it was super hard to keep track of everything. Nibo is just like a really helpful librarian.
Jane Brown
Agent @ Blue Soft
Nibo can offer solutions for various problems, and even solve some automatically. Some he can solve on his own, and for others, he will require an agent's input.
Predictable problem solving saves time
The average interaction worker spends about 20% of time looking for internal information or tracking down colleagues who can help with specific tasks.
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